SHIPPING POLICY
DPD Express (Carbon Neutral) – £5.95 UK Mainland
All orders are sent using DPD's fully tracked delivery service. You will receive email and/or text message notifications throughout the delivery process, including a 1-hour delivery time slot on the day of delivery.
If delivery is attempted and unsuccessful, DPD may make additional delivery attempts or return the parcel to us. Any re-delivery charges incurred as a result of missed deliveries may be payable by the customer. Please ensure you monitor your tracking information, including checking your junk/spam folder.
Orders placed Monday to Friday before 4:00pm are usually dispatched the same working day. Orders placed after 4:00pm, on weekends or public holidays will be dispatched on the next working day.
DPD EXPRESS BY 12PM (Carbon Neutral) – £12.00 UK Mainland
DPD EXPRESS SATURDAY (Carbon Neutral) – £6.95 UK Mainland
RETURNS POLICY
We want you to be completely satisfied with your purchase.
If you change your mind, you have the right to cancel your order within 14 days of receiving your goods. Once you have informed us that you wish to cancel, you have a further 14 days to return the items to us.
To be eligible for a return, products must be unused, unopened and in the same condition in which they were received, including all original packaging.
For hygiene and safety reasons, we cannot accept returns of opened or used tattoo aftercare, skincare or personal care products unless they are faulty, damaged or supplied incorrectly.
Customers are responsible for return postage costs for non-faulty items. We strongly recommend using a tracked delivery service, as we cannot accept responsibility for returned goods until they have been received and signed for by us.
If a returned item shows signs of use or handling beyond what is reasonably necessary to inspect the product, we reserve the right to make a deduction from the refund to reflect any loss in value.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at cs@kanzocare.com with details of the issue and, where possible, photographs of the product.
Where a product is confirmed to be faulty, damaged or supplied incorrectly, we will offer a replacement, exchange or full refund, including any reasonable return postage costs.
REFUNDS
Once your return has been received and inspected, we will notify you by email whether your refund has been approved.
Approved refunds will be processed to your original payment method within 14 days of receiving the returned goods or receiving evidence that the goods have been returned.
Please note that it may take additional time for your bank or card provider to process and display the refund.
EXCHANGES
We only replace products if they are faulty, damaged or supplied incorrectly.
If you require an exchange for one of these reasons, please contact us at cs@kanzocare.com.
SALE ITEMS
Sale and promotional items may be returned in accordance with this policy unless specifically stated otherwise at the time of purchase.
CONTACT US
If you have any questions regarding shipping, returns or refunds, please contact: